This process requires the assistance of someone that is able to administer DNS records for your organisation. This is usually someone that is responsible for your organisation’s IT or website.
To send messages in PolicyMogul from your own email address you must first verify your domain so that email clients can be confident it was sent by us with your permission.
To achieve this, we use a technology, called DKIM (DomainKeys Identified Mail), to sign the messages we send on your behalf. Email clients can verify these signatures against the DNS record you set up for your domain. Read more about DKIM here.
Before you verify your domain, you will see an Unauthenticated warning, like this👇
Setting up a DKIM to verify your domain
You will need to add three CNAME records to your domain on your domain provider’s website. These records give PolicyMogul permission to send emails on your behalf by authenticating the domain.
Find the necessary CNAME records within your PolicyMogul email domains settings:
On your domain provider’s website:
Look for a place to create or add a new record
Choose CNAME for the record type
Copy the ‘Name’ info, and paste it into the field called ‘Name’, ‘Host’, ‘Hostname’ or ‘Host record’
Copy the ‘Value’ info, and paste it into the field called ‘Value’, ‘Data’ or ‘Points To’
If you have an option for TTL, either leave it at the default setting, or choose the lowest value offered
Add or save your record
You’ll need to complete these steps for all three CNAME records. Your domain will show as unauthenticated until all three CNAME records have been added.
The final step is for PolicyMogul to automatically verify the CNAME records. This usually happens within minutes but can take up to 2 hours. If configured correctly, your status for each CNAME will change to Authenticated and your domain will be fully validated.
Setting up multiple addresses on your domain
If two or more of your sender addresses use the same domain, you will only need to configure one DNS entry to enable DKIM signing for emails sent using any of these addresses.